Kolus India Shipping/Delivery Policy

Kolus Online India Private Limited ("we" and "us") is the operator of (www.kolus.in) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

We are offering free shipping currently. You won't be charged for shipping. 

Note: We only deliver orders within India. Any international orders will be automatically cancelled and the amount will be refunded. Review our Refund Policy.

3. Return Due To Change Of Mind

Kolus Online India Private Limited will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and are returned to us in the original packaging, unused and in resell-able condition.

Return shipping will be picked up by us in most cases. If we're unable to do so, you will be requested to courier the package to our location.

Once returns are received and accepted, refunds will be processed to your personal bank account. We will notify you once this has been completed through email.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days. Due to COVID, this might extend up to 10 days.

4.2 Transit time Internationally

We do not accept international orders currently. Our services are available only in India.

4.3 Dispatch Time

Dispatch time varies for different products. Expected dispatch time for each product is clearly mentioned on every product page in the description.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Kindly Contact Us for any anticipated delivery address changes at the earliest. 

4.5 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.6 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please Contact Us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please Contact Us with next steps.

7. GST (Good & Services Tax)

GST (Goods & Services Tax) has already been applied to the price of the goods as displayed on the website.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Return & Refund Policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at hello@kolus.in or visit our Contact Us page.