We offer free shipping on all orders across India. 

We make sure to process your order as quickly as possible. After dispatching the order, it may take from 5 to 10 working days for it to get delivered. 

Cash on delivery (COD) orders are only shipped after phone number and address verification. We request you to provide your correct phone number so that verification of COD orders can happen smoothly.

We are able to accept requests for change in delivery address or contact details any time before the order has been dispatched. Kindly Contact Us at +91 8529671707 or hello@kolus.in for any anticipated changes. 

The delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services. To enquire about delayed delivery please Contact Us. 

Tracking Notification: 

Once we dispatch the order, you will receive a shipping confirmation (via email & SMS) along with a tracking link from which you will be able to follow the progress of your shipment based on the latest updates made available by the shipping provider. 

Cancellations:

We can accommodate an order cancellation request only in cases where the product(s) has not yet been dispatched from our warehouse. To raise a request please Contact Us at +91 8529671707 or hello@kolus.in . If an order has already been dispatched, please refer to our Return & Refund Policy.

Parcels Damaged in Transit: 

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please Contact Us immediately.

Parcels are insured for loss and damage up to the value as stated by the courier.

• Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

•  Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.